1. Can I get your price list?
As our products are usually customized accoridng to customers' different requirements, price varies accordingly. It is impossible to provide a uniform price list, please kindly understand.
When you want an exact price, please kindly give us your detailed requirements, such as model, size, decoration, quantity, so we could give our best price for you to make a choice. Down load our standard inquiry list.
2. What is your MOQ and lead time?
Our MOQ is 5,000pcs per time and lead time is 30 days. Exact lead time depends on order details and production arrangement.
3. Can I get some samples? Is the sample free?
Yes. For better understanding of our products, we usually provide free samples to customers.
There would be sample fee if customers require customized samples or more samples than 3 pieces.
Samples are free, while freight is for customers’ account.
4. What is payment term of goods?
T/T is preferable, while other terms, such as L/C, Western Union, are also negotiable.
5. What is your quality control system (QCS)?
Usually, we take the pre-production samples you confirm before placing order as quality standard of whole order. If there are extra quality requirements, customers should state clearly to us.
There are three strict quality inspections to ensure our product quality, parts inspection when producing, and unit test after assembly, order inspection before delivery. Unqualified parts or products will be weeded out on the spot.
If necessary, we will do any quality test according to customers’ requirements.
6. What is the solution for quality problem?
Although we try our best to ensure product quality before delivery, there are still ignorance and transportation risk. If there is any quality problem after you get goods within 15 days, please kindly contact our customer service immediately by email: firstname.lastname@example.org, with pictures and detailed description. We will find out the reason and give a satisfying solution to both sides.
7. Can I only order in a small quantity?
8. I can not find the products I need on your website, how can I do?
The products on our website are limited, and we update from time to time. Please kindly send us email or feedback to give us your detailed info of the product, and we will try our best to help.
9. My question isn't here.
If your question is not here, you could click Feedback to leave us a message, or send us email email@example.com. Please leave us your name, company name, tel and email address in your email. We will reply you ASAP.